Patients' Right & Duties
• Considerate, equal, and respectful care in a clean and safe environment.
• Be examined and treated in surroundings which protect your privacy and culture.
• Know the name of the person treating you and their professional capacity.
• Receive clear understandable information about your health status and treatment and be involved in decisions about your healthcare.
• Be involved in the development of any plan for your health in language that you can understand with a representative if you wish.
• Be informed about waiting times, delays, and cancellations.
• Have access to your medical records subject to our normal procedures and to know that your personal medical information remains confidential.
• Refuse treatment and to be informed of any medical consequences and the risks of refusing treatment.
• Ask for a breakdown of costs involved before any treatment begins.
• Express complaints about the care received and to have those complaints resolved.
• Receive a clear explanation of any surgical, anesthetics or certain diagnostic procedures and to be asked to give your written consent to the procedure.
• Communicate with people outside the hospital and receive visitors except when this would interfere with your plan of care.
YOU ALSO HAVE THE RESPONSIBILITY TO:
• Cooperate with everyone providing you with care and treatment.
• Be considerate to other patients by respecting their property and privacy.
• Understand and follow instructions concerning your treatment and ask questions if you do not understand and would like an explanation.
• Provide accurate and complete information regarding your health and medical history by answering all questions honestly.
• Responsible as regards your payment for treatment and cooperative in providing any insurance information.
• Inform our staff if you have brought any medication into the hospital with you.
• Inform the hospital if you cannot meet an appointment.
• Accept responsibility for the consequences if you refuse treatment or do not follow our instructions.
• Make a formal complaint concerning quality of care.